Like you, OCHIN’s top priority is expanding access to high-quality patient care, and we’re committed to ensuring you get the most out of your OCHIN Epic EHR platform. We offer a wide range of consulting services and technical assistance to help your organization optimize its care delivery in ways that measurably enhance both provider and patient satisfaction—so that you can grow with confidence.
A partnership with OCHIN ensures your team has access to ongoing coaching and implementation support as you expand your use of OCHIN Epic tools and services to meet new organizational goals.
OCHIN’s workflow engineers can assist you in conceptualizing, designing, and optimizing new and existing workflows within your organization to meet clinical quality measures and to design new programs. OCHIN workflow engineers collect information about your current state workflows by reviewing your data and systems, working with your subject matter experts, and shadowing your staff. They work with you to deliver redesigned workflow maps that incorporate known best practices and coach you on how to implement the changes to help you achieve the best outcomes for your patients.
OCHIN can help as you plan to implement tools, processes, guidelines, and other best practices into your unique clinic setting. Our team of practice coaches and workflow engineers can help you establish a scope for your implementation project, measures for success, and a blueprint for implementation. They can provide coaching for your staff on implementation and change management best practices and are available to work with you either in person or by phone.
OCHIN practice coaches partner with clinicians and quality leaders to integrate outcome and productivity focused insights reflecting more than two decades of practice-based research and solutions expertise. Through attentive dialog and goal-oriented action planning, these individuals help care teams strengthen their ability to deliver person-centered care. Practice coaches focus on adaptive skills and knowledge enhancement—improving care delivery in ways that increase efficiency, advance health equity, and reduce provider burden. By working with a practice coach, teams learn to expand their use of proven clinical tools and adopt evidence-based approaches that optimize care pathways.
Billing coaching is available for optimizing your revenue cycle and financial outcomes. An OCHIN billing coach can work with your billing team and OCHIN revenue cycle analyst to ensure that Epic is configured to meet your needs, and that your staff know how to optimize their usage of the system. The billing coach can translate your unique policies and payer requirements into the system setup that will best support your collection efforts. Coaching engagements are flexible and can be tailored to fit your organization’s specific needs, including working through billing tasks, one-on-one or group coaching, and process diagnostics and recommendations.
OCHIN offers comprehensive revenue cycle consulting services for members. OCHIN’s revenue cycle practice consultant will work personally with you and your team to pinpoint strengths and opportunities within your current revenue cycle, suggest improvements, and enhance overall fiscal functioning. Services include revenue cycle health assessment, reporting and metric design, education, and strategic optimization.
OCHIN provides a variety of technical assistance services through grant-funded programs, such as HRSA’s Health Center Controlled Network (HCCN) program, which support our members in maximizing incentive payments, meeting population health goals and clinical quality measures, improving clinical and business operations, reducing provider burden, improving provider and patient satisfaction, and much more.
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