As the Optimization Consulting Supervisor, Penny manages the team of Workflow Engineers that work with organizations to review their current state workflows, create a gap analysis, and make recommendations. Her team coaches organizations on changes or updates to improve their clinical quality measures, and create efficiencies in their processes. Penny has worked at OCHIN for 17 years, and during that time she's interacted with the organization’s training, system configuration, workflow design, and optimization. She is certified in Human Resources, Adult Trust Based Cultures, Personal Strength Deployment, and is a Health Improvement Quality Improvement Professional. Over the past ten years she has gained experience in training, adult learning, and strategic leadership. She also has thirteen years of experience in training and implementing software improvements, design, and installation. In addition, Penny has eight years of experience managing professional analysts, implementers, and support staff.