Chief Experience Officer
As Chief Experience Officer, Kim Klupenger is responsible for leading the account management teams, fulfilling the established member and revenue goals for OCHIN, and ensuring a quality membership experience. Kim also is the program lead for the Regional Extension Center and FCC Broadband programs. Before OCHIN’s acquisition of Oregon Health Network (OHN) in 2013, Kim was a founding leader and Chief Operations Officer for OHN, establishing the organization’s core infrastructure and managing the original $20.182 million dollar FCC Rural Health Care Pilot Program. Her background includes a career in human resource management, as well as company launches, with an emphasis in operations and finance. She has also worked with Medicaid in establishing and promoting Medicaid billing systems, built and managed insurance claims systems, and worked with many medical organizations and providers in the areas of operations, recruitment, staffing, and finance. Kim earned her Bachelors of Science degree in Business from Oregon State University.