OCHIN Releases MyChart Text Activation for Epic Users

By Melinda Fulmer, Epic Project Coordinator

OCHIN routinely solicits feedback from our members to understand how we can improve MyChart activation and utilization. We listened and we learned. Members need an activation method that is simple and easy to use (for clinic staff AND patients); quick enough to complete during rooming; and doesn’t require extra devices in your exam rooms.

As part of the April Service Pack, OCHIN has released MyChart Text Activation. This new activation method is fast, easy, and has proven to be extremely successful with patients who have a smartphone.

Text Activation can be completed in three basic steps:

1. Clinic staff send an activation text during rooming
2. Patient opens the text, clicks on the link, and fills out the following fields:
a. Name and DOB (no SSN needed!)
b. Create Password (no SSN needed!)
c. Security Question and Answer
3. Patient Clicks ‘Submit’ and they are ACTIVATED before leaving the clinic!

OCHIN is already hearing success stories from members utilizing Text Activation. Laura Reid, Epic Principal Trainer at Lynn Community Health Center, shared her organization’s experience:

“In the past, we struggled with having to make sure there were extra laptops or computers, sending the code, and entering in a bunch of information and it was taking too much time. We also struggled with the patient taking the information home on their AVS and forgetting to sign up. Now, we simply text the patient and they can open it right from their phone! It has allowed 80% of the patients we have sent texts to, to be successfully activated prior to leaving the clinic. Text activation has allowed quick and easy signup and better adoption with users, as it’s already “in the palm of their hand.””

To get started, please submit a JIRA requesting MyChart Text Activation or contact Melinda Fulmer with any questions.