A driving force for health equity

NEW on Ella: MyChart Optimization Improvement Guide

The OCHIN MyChart Optimization Improvement Guide v2.0 is now available on Ella. This revised edition can help clinics leverage the OCHIN Epic electronic patient portal to increase patient engagement, streamline operations, and improve health outcomes.

MyChart is OCHIN Epic’s electronic patient portal, a powerful platform that enables patients to securely manage their health care on demand from a computer or mobile device.

The revised guide features:

  • Optimization of MyChart functionalities listed from A to Z

  • Patient and provider workflows

  • Shared Notes support

  • Strategies to increase activation rates

  • OCHIN Epic tools, dashboards, and reports

  • OCHIN member case studies and use cases

  • Toolkit to adopt change ideas in your clinic

This document is unique to the Improvement Guide collection in that it walks the reader through an alphabetized list of functionalities and workflows from both patient and provider perspectives. This dual view facilitates a better understanding of the patient MyChart experience, potentially improving not just MyChart activation, but also MyChart usage.

The Guide includes excerpts of interviews with Shared Notes champions Dr. Scott Fields and Dr. Homer Chin that touch on the history of note sharing, the body of research supporting its many benefits for patients and providers alike, and reasons it is especially beneficial for safety net health care.

Standard features of the OCHIN Improvement Guide Collection include support to meet regulatory and reporting requirements and new OCHIN member case studies. New to the guide is a Change Management and Quality Improvement toolkit that includes foundational material on improvement science as well as templates to support members through actionable steps to implement change ideas in their clinics.

The Improvement Guides bring together EHR enhancements, current best practices, and member learnings. They serve to facilitate member-to-member dialogue and spread innovations that can improve performance metrics and quality of patient care across the collaborative.

For information about OCHIN’s Improvement Guides, contact Erica Edwards at edwardse@ochin.org or Angelea Brown at browna@ochin.org.